Independent Certification Authority
Trusted Firms Global
Independent certification for professional service excellence — based on real client and staff feedback.
Professional services firms are increasingly judged on trust — yet most are still assessed on reputation, self-promotion, or anecdote. Trusted Firms Global replaces promises with verifiable, benchmarked evidence of service excellence. Certification is awarded based on independently measured client and staff feedback, assessed against peer benchmarks and renewed annually.
Certification programmes
Trusted Firms Global — Clients
Certifies excellence in client experience, measured through independent client feedback and industry benchmarks.
Learn more →Trusted Firms Global — Employees
Certifies employee experience and workplace culture. Same governance-depth tier structure, adapted for staff measurement.
Trusted Firms Global — Clients & Employees
Combined certification recognising firms delivering consistently strong experiences for both clients and employees.
How it works
Measure
Independent collection of client feedback using consistent methodology.
Benchmark
Results assessed against relevant industry and peer benchmarks.
Verify
Governance standards applied, with verification depth matching certification tier.
Certify
Firms that meet the standard receive a digitally verifiable credential with a public verification page.
A governance ladder, not just a score
Each tier adds verification rigour and process commitment. The score correlates with process depth — but what is certified is the process, not just the number.
Independent measurement
The firm submits to independent client measurement. Results are monitored by algorithmic fraud detection. Annual measurement cycle.
The measurement is proven honest
Client Culture manually audits the client list against invoicing records, confirms all-in methodology, and compares year-over-year results. The firm opens its books.
The highest level of process transparency
Quarterly measurement minimum, billing system integration, or equivalent, and structured detractor follow-up. Gold's process requirements make gaming virtually impossible.
Independent measurement
Industry benchmarks
Annual renewal
Public verification pages
All-in methodology
Ready to apply?
Independent certification strengthens credibility, differentiates from competitors, and demonstrates the highest level of process transparency and client accountability.
Apply for certification