Certification Programme
Trusted Firms Global — Clients
Certifies excellence in client experience, measured through independent client feedback and industry benchmarks.
What is assessed
Client feedback
Collected independently via service quality reviews — not by the firm itself.
Experience drivers
Aligned to professional services via the Six Standards: responsiveness, clarity, expertise, relationship, accountability, recognition.
Benchmark comparison
Results compared against peer firms in your industry — accounting, law, or wealth management.
Three tiers — choose your governance depth
New firms enter at Standard. Upgrade to Verified for higher credibility. Gold is for firms whose process depth makes rigour inevitable.
Entry-level certification
Your client satisfaction is measured independently and checked by algorithmic detection. Demonstrates strong client satisfaction against industry benchmarks.
- ✓ NPS ≥ 70
- ✓ Self-certified all-in methodology
- ✓ Min. 300 client responses (statistical reliability)
- ✓ Annual measurement cycle
- ✓ Algorithmic fraud detection
Premium credibility
Client Culture manually audits your client list against invoicing records, validates your all-in methodology, and compares year-over-year results. Same performance threshold as Standard — with governance depth that proves the measurement is honest and representative.
- ✓ All Standard requirements
- ✓ Client list validated against invoicing
- ✓ Year-over-year comparison
- ✓ All-in methodology confirmed
- ✓ Methodology interview
The highest level of process transparency and client accountability
Requires quarterly measurement minimum, verified all-in methodology via billing system integration, structured detractor follow-up, and sustained response rates. Gold-certified firms consistently demonstrate NPS ≥ 80 as a natural result of this rigour.
- ✓ All Verified requirements
- ✓ Quarterly measurement minimum
- ✓ Billing system integration
- ✓ Detractor follow-up programme
- ✓ Sustained response rates
Upgrade pathway: Start at Standard. Upgrade to Verified when you want higher credibility. If your process depth meets Gold requirements, your results will speak for themselves.
What certified firms receive
Year-stamped digital credential with unique credential ID
Digitally verifiable. Renewed annually to confirm currency.
Public verification page on trustedfirms.global
Clients and prospects can verify independently at any time.
Certification badge (shield format) for website, email, and print use
Display on your website, email signatures, proposals, social media profiles, and office signage.
Embed code for website badge display
Simple HTML code to embed your badge with automatic verification link.
Certification summary report
Detailed results including NPS, response rate, benchmark comparison, and process compliance.
How the process works
Apply and choose your tier
Client Culture conducts independent service quality reviews — all invoiced clients
Results benchmarked against industry standards
Governance requirements verified at your tier level
Credential issued if standards met
Annual renewal maintains certification (quarterly measurement minimum for Gold)
Trusted Firms Global certification is not a point-in-time achievement. Every credential expires after 12 months. Annual renewal ensures the credential always reflects current performance — not a result from years ago.
Certification pricing based on firm size and tier.